Taxi Despatch Solution
DESPATCH SOFTWARE : 1. Multi Fleet Management. 2. Auto Despatch 3. Realtime Update (10 secs) 4. Able to Scaleup to Manage over 5000 vehicles over a period of 3 years. - Initial requirement upto 500 vehicles. 5. Display of Vehicle Status on Screen. 6. Web Based Application + web interface for customer booking and status monitoring of despatched vehicle. 7. Ability to Blacklist vehicles/Drivers - dependent on business rules. 8. Intelligent selection of vehicles (Intelligent despatch) - as per the requirement of customers - 6 seeter / 8 seeter / van/ 3wheelers etc. 9. CRM / CTI Integration. 10. Ease of Use. 11. Multiple call centre attendants and supervisors. 12. Multipe auto despatches and Multi manual despatch on Multiple Fleets. 13. Reports - Standard reports / Capability to Export / Facility to integrate report writers such as crystal reports. 14. Layered Maps with features of filtering as per requirements. 15. Zoom in facility on Maps to get details of vehicles / trip status/ location/ speed / etc. 16. Hierarchical user access.– call centre level, supervisory level, managerial level .... 17. Messaging too and fro - preferable formatted email - with formatted display. 18. Handling Pre Booked Jobs–auto despatch and manual. 19. Handling regular booked jobs – start date end date etc. 20. Tracking and geometry – vehicle meter on off state, geo fencing, trace path etc... 21. Multiple Language Capability - 22. Auto bidding Features 23 Facility to setup Business Rules 24. Supervisory and Admin Features ? 25. Is there any integrated accounting module provided with the system. 26. SMS Alert to Customer on Despatch with details of driver and vehicle etc. MOBILE DATA TERMINAL – a. need multiple options – so that we can select the appropriate options for the different type of vehicles. b. Ideally we are looking at an MDT around the $150 to $200 range with lesser options for the 3Wheelers and a better MDT for the Taxi/Limousine. c. In addition to the RS232 serial interface for the meter integration is there any other interface such as bluetooh etc. d. No of lines of display etc. CRM : 1. Should be extensive 2. POP Window with call 3. Integrated with the Despatch Software on the Map.- customer layer. 4. CTI Integration 5. Blacklisting Customers / Drivers etc. 6. Customer History.
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